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Field and Ball

Frequently
Asked Questions

Do you focus on weight or weight loss?

While we completely understand and empathize with the desire for weight loss, it is not a goal we set. We primarily support our clients in healing their relationship with food, movement, and body. Our nutrition approach is weight-neutral and aligns with the Health At Every Size® (HAES) principles. You can find out more about HAES here.

Will you write me a meal plan?

Nope, and your answers to these two simple questions may explain why:

-How many meal plans, diets, or "lifestyle changes" have you tried so far?

-How did those work out for you?

It's time to get off the dieting rollercoaster and make peace with food (which doesn't happen with more meal plans or rules).

Do you only work with clients in North Carolina?

No. We are able to work 1:1 with clients in the following states: Arizona, California, Colorado, Indiana, Massachusetts, Michigan, North Carolina, Pennsylvania, and Virginia.

Although there are geographical limitations on individual nutrition counseling, all online courses, including R.A.W., can be accessed by anyone, anywhere, anytime, once purchased.

Do you offer telehealth?

Yes. We offer telehealth sessions through our HIPAA-secure video platform and in-person sessions at our office located in downtown Wilmington, NC.

Do you take insurance?

Yes. We are currently in network with BCBS and Aetna though this doesn't guarantee coverage. Follow the steps below to verify your benefits.

Nutrition services that are not covered by your insurance are billed to you at the out of pocket or self-pay rate, which is $200/hour.

 

If you have health insurance through a provider other than BCBS or Aetna, you may have out of network benefits that include nutrition counseling. We will happily provide you with a superbill to submit to insurance upon request. Please keep in mind that superbills do not guarantee reimbursement and may take several weeks to process. Coverage varies between plans so we recommend calling your insurance provider directly to clarify your coverage for nutrition services.

1. Call the member services number on the back of your insurance card.

2. Ask to speak to a representative about your benefits.

3. Request coverage information for outpatient nutrition services. They may ask for procedure or CPT codes. These are 97802 and 97803. If you're interested in our monthly virtual nutrition group, also ask about CPT code 97804. They may also ask for a diagnostic code. This is Z71.3 for general nutrition counseling. If this isn't covered, you may have other diagnoses that are covered by insurance but we won't know what those are until after your initial assessment.

4. Ask if there is a max visit limit. If there is, ask how many visits are covered, at what percentage, and if there is any coverage for visits billed once this limit is passed. If there is, ask what that co-pay is.

5. At the end of the call, request the name of the representative and reference number of the call. You may need this information in further conversations with insurance.

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